Fauwlty Towers

For the past few weeks in the beginning of course myself and my fellow students watched Fauwlty Towers.The reason for watching this was that we could see what not to do in a hotel. For example:

• Was not to argue infront of guests. Instead to be friendly at all times even if you are having a bad day.
  
• To leave maintence work for after hours and not to do it infront of guests.
• Not to be rude to your fellow employees.Instead to be respectable and friendly.
  
• To not be verbally abusive to your employees. Speak to them nicely when they do something wrong but make sure the point still comes across.
  

While watching this we also took down notes of what we thought they did good and what they did bad. You can use this in future in the sense that if you open up your new restuarants or evevn hotels you as a manager or a supervisor will know how to treat your staff members with respect and desenscy.