Learning to work with people

With in the first week we would learn about customer care, needs, trust, communication, mind mapping, and amongst others but the most famous thing we learned from our academy principal was the famous five w,s.

• W- who
  
• W - what
• W - where
• W - when
  
• W - and what there after
  

He said that it would help us with working with guests and conferences and it would help us to deal with situations.